What To Do When Amazon Says Order Not Yet Shipped

Step 1: Track Order

Then, click on Returns & Orders.
Select your order and click on Track package.

Note: The steps may slightly differ from region to region, so make sure you choose the right option accordingly. 2. Now you can select start chatting or select call me.

If you select call me they will ask you what can we help you with. Select My orders and Bookings.
Select the order that you need help with.
Scroll down to the bottom and click on select an issue. Then select issue details.
Finally, select the language in which you want to communicate and click on Phone.

Step 3: Contact Product Seller

If you certainly need the product which you’ve ordered and it has been stuck in order confirmation phase, then you may contact the seller to know more about where the product has been stuck or what’s the problem. Follow these steps to contact the seller: Note: The steps may slightly differ from region to region, so make sure you choose the right option accordingly.

Navigate to the Returns & Orders menu.
Select the order that is not yet shipped.
Then click on sold by.
Then click on Ask a question to contact the seller.

Step 4: Cancel Order

Here, select the order which you want to cancel and then click on Request Cancellation or Cancel items.

A refund process will soon be initiated after that.

Twitter Facebook Instagram

Step 2: Ensure A-to-Z Guarantee Protection

The ordered product arrived 3 days after the estimated delivery date. Product didn’t deliver yet showing delivered on the tracker. Returned the product and didn’t get a full refund.

Step 3: Check Seller’s Ratings

Open the product page that you are planning to purchase.
Under the info column about the product price and delivery details, the seller’s name will be mentioned next to Sold by. There click on the Seller name.

On the Seller’s Feedback page, you can read all the reviews and see the rating for the last 30 days up to a lifetime.